Help Center

Videos not loading at all?!

you must have the latest version of Adobe Flash Player installed to stream all videos. Also:

  • Try using the latest version of Firefox for best streaming speeds and playback chances. In alot of cases Internet Explorer cannot play some videos.
  • If you see a funny screen instead of the player then it means that the video file has been deleted.
  • Make sure you try all the available sources of a video located on the right hand side of the video.

Videos loading slowly and stop frequently

there are different possibilities that makes the vidoes load slowly. Slow internet connection speeds are a common issue in some cases. Also using Internet explorer instead of firefox can cause videos to load slower than usual.

But the most common reason is the source file. Since we do not host the videos, they get streamed from third party websites which usually reside in china. Due to the heavy traffic that these sites experience, loading speeds become exteremly slow during chinese peak hours. Site like Toudu or Youku are the two major chinese based websites that we get the videos from. In case you see that these websites are the host of our videos, the best option is to give the video some time to load so you can enjoy watching the video without lagging or interruption.


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